The Contact Centre is located inside the Town Hall.

This is made up of a call centre for phone calls and the One Stop Shop.

The One Stop Shop gives advice to Preston residents on Council Tax, Housing Benefit and Council Tax Support.

Opening times Contact Centre

  • Monday: Friday 9am - 5pm
  • Thursdays: 10am - 5pm

Make a Contact Centre appointment

To make an appointment to see a Council Advisor about Council Tax, Housing Benefit or Council Tax Support complete the following form:

Make a Contact Centre appointment

How to contact us

You can find information about our services and apply, request, report and pay for most things quickly and easily using our website.

Before calling or emailing us, please visit the relevant section of the website to find what you would like to do by clicking on the service names below.  

SERVICEEMAILNUMBER
Council tax    ctax@preston.gov.uk 01772 906902
Housing benefits     benefits@preston.gov.uk01772 906903
Bins wastemanagement@preston.gov.uk01772 906904
Recyclingwastemanagement@preston.gov.uk01772 906905
Payments 0845 1550028
Environmental Health   info@preston.gov.uk01772 906907
Planningdevcon@preston.gov.uk01772 906912
Electoral register electoralservices@preston.gov.uk01772 906908
Litter line (street cleansing)neighbourhoodservices@preston.gov.uk01772 906909
Parks and open spaces parks@preston.gov.uk01772 906471
Emergency out of hours service 01772 906916


General enquiries

If you cannot find the information you are looking for in the relevant sections or need to make a general enquiry please complete our contact us form.

Alternatively, you can email us at info@preston.gov.uk or call us on 01772 906900.

Please note: If your enquiry relates to on-street parking, issues with roads or pavements (e.g. potholes or obstructions), schools or concessionary bus travel you need to contact Lancashire County Council.

Map address for the Contact Centre

Town Hall, Lancaster Road, Preston, PR1 2RL.