Please note: for information, advice and service changes during COVID-19 please visit coronavirus (COVID-19) updates.
The Contact Centre is located inside the Town Hall.
This is made up of a call centre for phone calls and the One Stop Shop.
The One Stop Shop gives advice to Preston residents on Council Tax, Housing Benefit and Council Tax Support.
To make an appointment to see a Council Advisor about Council Tax, Housing Benefit or Council Tax Support complete the following form:
Make a Contact Centre appointment
You can find information about our services and apply, request, report and pay for most things quickly and easily using our website.
Before calling or emailing us, please visit the relevant section of the website to find what you would like to do by clicking on the service names below.
| SERVICE | NUMBER | |
|---|---|---|
| Council tax | ctax@preston.gov.uk | 01772 906902 |
| Housing benefits | benefits@preston.gov.uk | 01772 906903 |
| Bins | wastemanagement@preston.gov.uk | 01772 906904 |
| Recycling | wastemanagement@preston.gov.uk | 01772 906905 |
| Business waste and recycling | commercialwaste@preston.gov.uk | 01772 906221 |
| Payments | 0845 1550028 | |
| Environmental Health | info@preston.gov.uk | 01772 906907 |
| Planning | devcon@preston.gov.uk | 01772 906912 |
| Electoral register | electoralservices@preston.gov.uk | 01772 906908 |
| Litter line (street cleansing) | neighbourhoodservices@preston.gov.uk | 01772 906909 |
| Parks and open spaces | parks@preston.gov.uk | 01772 906471 |
| Emergency out of hours service | 01772 906916 |
If you cannot find the information you are looking for in the relevant sections or need to make a general enquiry please complete our contact us form.
Alternatively, you can email us at info@preston.gov.uk or call us on 01772 906900.
Please note: If your enquiry relates to on-street parking, issues with roads or pavements (e.g. potholes or obstructions), schools or concessionary bus travel you need to contact Lancashire County Council.
Town Hall, Lancaster Road, Preston, PR1 2RL.
