The Contact Centre is inside the Town Hall. This is made up of a call centre for phone calls and the One Stop Shop for visitors in person. 

Opening times for the Contact Centre

  • Monday: Friday 9am - 5pm
  • Thursdays: 10am - 5pm

The One Stop Shop gives advice on council tax, housing benefit and council tax support.

Contact us online

You can contact us online about any general issues or enquiries relating to services we are responsible for. If your issue relates to on street parking, issues with roads or pavements, schools, or concessionary bus travel you need to contact Lancashire County Council.

Contact us using our online form

How to make a Contact Centre appointment

You can use the online form to make an appointment to see a Council advisor regarding Council Tax or Housing Benefit/Council Tax Support.

Make a Contact Centre appointment

Contact Centre phone numbers

Before calling us please try looking on our website. You should be able to find most things you need and may find a quicker answer. Click on the service names below to view the related pages on our website.

 
ServiceNumber
Council tax01772 906902
Housing benefits01772 906903
Waste01772 906904
Recycling01772 906905
Payments0845 1550028
Environmental Health01772 906907
Electoral register01772 906908
Litter line (street cleansing)01772 906909
Parks and open spaces01772 906471
Emergency out of hours service01772 906916
General enquiries01772 906900

Contact Centre Address

Town Hall
Lancaster Road
Preston
PR1 2RL

Related map