The Contact Centre is located inside the Town Hall.
This is made up of a call centre for phone calls and the One Stop Shop.
The One Stop Shop gives advice to Preston residents on Council Tax, Housing Benefit and Council Tax Support.
Due to COVID-19, the One Stop Shop is currently closed to enquiries and we are temporarily not offering appointments.
Please note: If your enquiry relates to on-street parking, issues with roads or pavements (e.g. potholes or obstructions), schools or concessionary bus travel you need to contact Lancashire County Council.
For information, advice and service changes during COVID-19 please see coronavirus (COVID-19) updates.
Monday - Friday 9am - 2pm.
Currently closed for drop ins and not taking appointments
The easiest and quickest way of doing things...
Before calling or emailing us, please visit the relevant section below to find out whether you can carry out the task you're looking to do online, as this is the quickest and easiest way of finding information and communicating with us:
If you can't find the information or form you are looking for on our website please contact the department your enquiry relates to by completing the following form:
If you need to discuss your enquiry please call the correct enquiry line below and one of our contact centre advisors will be able to assist you:
Town Hall, Lancaster Road, Preston, PR1 2RL.
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