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Council tax and business rates outstanding balance issues

We are currently experiencing a technical issue affecting the outstanding balance shown for Council Tax and NNDR accounts online. We apologise for the inconvenience and are working to fix this issue as soon as possible.

Welfare benefits advice

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Call us for welfare benefit advice 

We are now offering a full welfare benefit and debt advice service over the phone or by for people who are struggling financially for reasons such as job loss, income reduction and financial issues as a result of lockdown.

I want to use the telephone service when can I call?

Our current opening hours are: Mon, Tues, Thurs and Fri 9am to 4.30pm. We are closed on Wednesdays due to backlogs.

What number do I call?

What information will I need for the advisor?

It is useful for our advisors and to ensure you receive the correct information and advice to have the following details to hand:

  • Your income and your household income - including any benefits or pensions
  • Your household bills - for items such as food and utilities, with details of any missed payments
  • Medical requirements

What we offer

We provide free confidential advice through telephone and appointment service only, offering in-depth advice on welfare benefits, including:

  • advice on a wide range of benefits (including Universal Credit and Tax Credits)
  • completion of claim forms
  • representation at tribunals / appeals
  • calculations of benefits
  • income maximisation 

Easy read documents

Download out easy read documents for Welfare benefits and debt advice:

Give us some feedback

We would be grateful if you could help us by completing our client feedback questionnaire to help us improve the services we provide.

Complete client feedback questionnaire

Uploading Documents

You can use our My Scan app to send us your documents and evidence.

It is a quick, easy and secure way to send us your documents 24/7 from home via your computer, tablet or smartphone.

My Scan ensures that documents securely land in our back office systems ready for processing.  

Visit our My Scan App

Map address for Preston Town Hall

Town Hall, Lancaster Road, Preston, PR1 2RL.

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