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Residential and business waste and recycling - COVID-19 updates

Wheeled bin

The following information gives updates, advice and changes to our business and residential waste and recycling services during the coronavirus (COVID-19) outbreak.

Residential waste and recycling collections

We continue to work hard to maintain waste and recycling collections. However, this is still subject to change in line with government advice on social distancing and self-isolating.

Illness and self isolation among crews may lead to our staffing being reduced so please be patient if your bins and/or recycling is not collected on the usual day. You can still report a missed bin by completing the following online form:

Report a missed bin

Residents with symptoms of COVID-19

If you have COVID-19 symptoms, your waste and recycling must be treated differently. For details see waste and recycling collections - residents with symptoms of COVID-19.

Washing your hands

Remember to wash your hands and clean the handles of your bins and boxes before and after you put them out.

The crew will have touched all the bins on your street, plus lots of others too, and can't change their gloves between each bin or box, so this helps to keep them and you stay safe.

Missed bins

To help us manage demand for the service please do not report missed bin collections before at least 3pm.

We are currently receiving an increase in wrongly reported missed collections, many of which are being received before our crews have attended the property.  

Since the beginning of the Coronavirus pandemic we have seen an increase in the amount of waste being collected, which is having a direct impact on all the waste collection rounds.  

Parked cars

We are having trouble emptying bins because more people than normal are at home, which means more cars are parked on streets.

Please be mindful of where your vehicle is parked on collection day to help our crews navigate an easy route. Try to make sure you leave enough room for our wagons, or we can't get through. If needs be, move your bin to an accessible spot which our crews will spot when doing their rounds.

If your bin is collected from a back alley, please do not park obstructing the entrance to the alley, or directly across from, or opposite to, the entrance. This can prevent our crews and vehicles from accessing the alley and undertaking the collections.

Bulky waste collections

If anyone at the property is currently diagnosed or showing symptoms of coronavirus, the items need to be outside for 72hrs (covered if soft furnishings and freely available without contact from any of the occupants) before collection.

If you have booked, are symptomatic and have not allowed the 72 hours, you will need to re-schedule for a later date.

Please arrange for items to be placed out by 7am the day of collection.

Only in exceptional circumstances will we enter a property to collect items and only if there is no other alternative and it is safe for our crews to do so.

Should the customer need to speak to the crew 2m Social Distancing is required by the customer and crew at all times.

Reducing waste

Please try to keep your household waste down to a minimum by reducing or re-using waste where possible.

Food waste

An average family of four can save just over £60 a month by reducing food waste. Love Food Hate Waste is a fantastic resource full of recipes and tips on how to store and use up food as well as cut down on food waste.

Home composting

Try home composting - visit the Get Composting website for great deals on home composters. Composting your uncooked fruit and vegetable waste is an incredibly effective way to reduce your waste and to help the environment. Home composting also requires a bit of cardboard so this will help reduce your waste as well. Or leave your grass cuttings on the lawn where they will mulch down to provide nutrients. Leave areas of grass uncut - the wildlife will love this.  

For details on composting and how to make your own see home composting.

Recycling centre changes - managing your waste

Tom Benson Way Recycling Centre is now open without appointment for cars. Vans and trailers are by appointment only. 

To book an appointment and other guidelines you must follow when visiting the centre, please visit Lancashire County Council - Coronavirus waste services.

Please note: you cannot bring construction and demolition waste, also known as inert waste, and plaster or plasterboard. The usual permit system allowing people to bring limited amounts of this waste is not in operation, along with all other wastes that require a permit.

This means you should dispose of certain waste in the following ways:

Plasterboard, gypsum and other construction and demolition waste

The Tom Benson Way Recycling Centre is once again accepting inert waste, including plasterboard and plaster, and currently without the need for a permit. For details see Lancashire County Council - Waste Services.

 Alternatively, we operate a chargeable skip hire service within the Preston City Council area. For details see Skip hire in Preston.


Asbestos can now be disposed of at the Household Waste Recycling Centres where they have the facility to do so, as long as it is correctly wrapped. For further details, please visit Lancashire County Council - Disposal of hazardous waste and asbestos.

Electricals and batteries

Electrical items, batteries and light bulbs can now be taken to the Household Waste Recycling Centres. Do not put them in any of your bins. They can cause fires in waste collection vehicles and at the waste facilities where your waste is taken.

Textiles and clothes

Most charity clothes banks are now operating again and charity shops are open again. 

Search the internet for crafty ways to reuse textiles, such as making old pillow-cases into reusable shopping bags, or use them as cleaning rags.

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