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You don't have to live in Preston to report a problem. However we only take reports relating to properties within the Preston area.
You can use our Report a housing standards issue form to get help with the following:
You can report problems or request assistance on issues concerning the condition of your rented accommodation.
However you must tell the Landlord/Agent in writing about the issues.
If you are not confident about writing to your landlord to ask for repairs, Shelter provide template letters to help you.
Please note that any issues related specifically to your tenancy agreement, tenant or landlord law, threats of eviction or homelessness, arrears etc this must be referred to the Housing Advice Service.
If you are an owner occupier or landlord and a problem with a neighbouring property is causing damage to your property. This could be a building defect or the failure of the owner of a neighbouring property to act.
Please note, issues affecting the party wall or boundary are not covered by this. Party wall issues must be referred to your solicitor. See the Party Wall Act document in the documents section for further information.
You can report open or derelict commercial or residential vacant properties or buildings that may result in unauthorised access.
You can ask for advice and guidance on a range of housing services from us. Please also see our Advice for landlords section.
If you require help with something in this section, please contact us.