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If your bin (or pink bag), recycling or garden waste has been missed on your bin collection day, we will return to empty it within two working days.
Please note: we will only come out to empty a bin we have genuinely missed. If your bin was not put for collection on time, it will be emptied on your next bin collection day.
Before reporting a missed bin collection, check that it isn’t due to one of the following:
Check whether your bin was put out for collection by 7am on the correct day using our bin collection day tool.
At times of severe cold weather, your bin may not be emptied if its contents are frozen. You can still report this as a missed bin, but the crew will not return until the weather has improved.
Please note: we will not return to collect missed bins if you have not put your bin out on time or the crew reported it as not out.
Check that you left your bin out in an accessible location at the kerbside of the road nearest your property.
Check whether there is a 'heavy' or 'oops' sticker on your bin. If so, please follow the guidance on your sticker to correct the problem and we will collect it on the next scheduled collection day.
Please be aware that if you are moving into a property on one of Preston’s new housing developments, there are a number of reasons your bins may be missed.
The majority of the developers in Preston are using road designs that include shared / private roadways to access some properties.
It is council policy that our vehicles will not drive on these shared / private roads.
If your property is situated at one of these locations, you will be required to leave bins at a collection point.
Information will be issued to individual properties advising of these collection points. We aim to get this information out to affected residents as soon as possible, once bins have been delivered.
If you have any concerns regarding this we would encourage residents to discuss this with the developers while they are still on site.
Garden waste is now a chargeable service. If you have not paid the subscription charge your brown bin will not be collected.
For more information and how to apply see garden waste collection.
Please note: if your missed bin was due to one of the factors above, it will be emptied on your next bin collection day.
If you think your bin has genuinely been missed, you must report it to us within two days using our:
Report a missed bin or recycling collection form
Please wait until after 3pm on the day of the collection before reporting it.
Please note: If you report a missed bin after two days, you will need to wait until your next collection day. We will not take extra waste on the next collection. Any additional waste can be taken to your local recycling centre (tip).
If we have genuinely missed your collection, we will empty your bin within 2 working days. Unfortunately, we cannot give you a specific day or time for this.
Please leave your bin out for collection in the usual location. If there are any issues regarding your collection, we will contact you.
If you require help with something in this section, please contact us.