Your cookie settings can be changed at any time through your browser settings. To find out more see our cookies page.
From the 1 October 2018, we will be making some changes to our bin collections.
These changes have been decided following a public consultation carried out in September 2017. The consultation set out proposed changes to increase efficiency and reduce costs to meet current local government budget challenges as a result of grant reductions from central government.
Most public responses were positive and sent to cabinet in June 2018. The changes were then agreed and made council policy with an agreed start date of 1 October 2018.
We currently receive a small number of missed bin reports. While most reports are made within two days, some can be up to 11 days later.
Once this change is made, we will only return to collect missed bins reported within two days of your original collection.
If you report a missed bin after two days, we will not return to collect your waste and you will need to wait until your next collection day.
Please note: we will not take extra waste on the next collection. Any additional waste can be taken to your local recycling centre (tip).
We currently return to collect all reported missed bins. However we have found that nearly 50% of missed bins are due to residents either not putting them out on time or forgetting to place them out at all. Bins need to be placed out for collection at the kerbside or your collection point by 7am on collection day.
Once this change is made, we will no longer return to collect missed bins if you have not put your bin out on time or the crew reported it as not out.
We currently collect only a very small amount of textiles. This suggests that most people prefer to donate used textiles to charities.
Once this change is made, we will no longer carry out textile collections and encourage you to use charity shops for this type of waste.
If you are unhappy with any of the new changes, as it has now been made council policy, you cannot make an official complaint. However, you may speak to a local councillor about any concerns.
If you require help with something in this section, please contact us.