What is Preston City Council doing?

We're doing our best to support residents, businesses and communities impacted by the COVID-19 virus.

This includes partnering with community groups and organisations to provide food hubs, a sympathetic and flexible approach to council tax and debtors and support for businesses in the city.

View support available during COVID19

We're also part of a wider partnership, the Lancashire Resilience Forum, which includes councils and emergency services and we are in dialogue with the NHS and Public Health England.

Together we are actively monitoring the situation, responding to advice and implementing the necessary actions.

We are taking the developing guidance issued from Government very seriously.

This is a national crisis and local government is essential in keeping services running and supporting our communities.

SignLive - support for the deaf

We are part of the SignLive Community Directory where residents from the deaf community can contact the council 'live' via a British Sign Language interpreter free of charge.

By using an app on a smartphone or tablet, users can register for an account then find the council easily in the community directory.

More information on the SignLive - support for the deaf

How are Preston City Council Services affected?

Our buildings

The Harris, Town Hall Reception and Pavilion Café are now closed to the public until further notice.

Please remember you can do most things through our website, including paying bills, reporting an issue or change in circumstance and applying for Council Tax support.


Preston Markets continue to provide essential food stuffs and food to go with some traders offering delivery services.

Our traders are now operating reduced hours (8am - 2pm) to make sure they are able re-supply and fulfil home deliveries to vulnerable people.

Find out more information on Preston Markets Facebook page and the Markets Twitter page.

If you are visiting the Markets please take all necessary precautions and keep a safe distance between you, fellow customers and traders.

Crematorium and Cemetery

Our crematorium and cemetery are still open and the team are working very hard. However, the office is now closed to members of the public.

Our team are still accessible by phone or email.

You can find out more information on our Cemetery and Crematorium web page which provides information about our services, access our book of remembrance and contact the team.

Waste collection

We're working hard to ensure our waste collection services continue to operate as normal. With more people parking at home there have been reports of refuse trucks being unable to access bins.

Please do what you can to help our teams get to your bin.

You can still report any missed collections via our website.

Report a missed bin collection

New bulky waste collections have been put on hold until further notice.

We're working hard to complete any existing jobs and hope that this won't cause too much of an impact.

Parks, play areas and communal sports

Our parks remain open, providing you with somewhere to get some fresh air and exercise. There is plenty of space for everyone, so please keep your distance when you are out and about.

However, in line with national guidance our play areas and communal sports facilities are now closed until further notice to help stop the spread of the virus. Please respect this and stay off all equipment.

Keep up to date with the latest information on Preston City Councils Facebook page, Twitter account or LinkedIn page.

We appreciate your patience and support as we face this situation together.

Closure of Businesses and Premises

It is now a criminal offence for certain businesses and venues to be open.

View GOV.UK - guidance to closing certain businesses and venues

You can report businesses breaking these rules to Trading Standards by using their Report to trading standards page or by calling 0808 223 1133.

You can also contact the Environmental Health team, on ehealth@preston.gov.uk or call 01772 906907.

Food Business

The Government has released guidance for food businesses on coronavirus.

We understand that businesses may look to change their business model and diversify in order to maintain their business during this time.

View advice for all food businesses and those wanting to diversify

If you are changing the way you operate your business, or just need clarification on food safety matters, please contact us so we can ensure you are doing this safely.

Email us at info@preston.gov.uk or telephone 01772 906907

Community or voluntary group

If you are currently a community or voluntary group and are thinking of assisting your community during the coronavirus outbreak, either by making food to deliver to people's homes or for them to collect, please do this whilst adhering to good hygiene practices.

View advice for community or voluntary groups and individuals

During this difficult time we are here to help you help your communities, contact us at info@preston.gov.uk or telephone 01772 906907.

Where can I find financial advice and support?

The Help in Preston website has a list of useful websites and information on financial help and rights during the coronavirus pandemic.

Support for businesses affected by Coronavirus

Do you run a business in Preston? We have a dedicated page with information for businesses.

View guidance to employers and businesses about Covid 19

You can also find more information at HM Government business support page

Advice on handling waste when self-isolating or displaying Covid-19 symptoms

  • Put your household waste in a plastic rubbish bag and tie securely
  • Put that bag in another rubbish bag and tie securely
  • Pop it in your bin ready for collection

No waste should be put in any bin less than 3 days before the bin is due to be collected.

For example, if you have a rubbish bag that needs to go in your bin less than 3 days before collection, please store it in a suitable and secure place until the bin has been collected. Then place the bag in your bin ready for the next collection.

It is only the waste that is heavily contaminated, such as tissues that have been coughed in and cleaning cloths that may also be heavily contaminated that are required to be double bagged and quarantined for 72 hours, regular household waste and recycling should be treated as normal.​​

If you're not self-isolating - handle waste as normal.​​

Advice for the public when ordering or shopping for food

We have created advice for the general public to keep themselves safe when they receive home deliveries, or go shopping for their own or others people's food during the coronavirus outbreak.

View the advice when ordering or shopping for food

Where do I get the latest information?

It's important that everyone stays up to date with the latest advice on COVID-19. The below links have more information:

If you think you have symptoms (LINK) of COVID-19 it's important that you stay at home.

Do not go to your Doctor's surgery or Hospital A and E.

You can use this Coronavirus assessment tool to understand more about your symptoms.

Coronavirus assessment tool

If you live alone and you have symptoms of coronavirus, however mild, you should stay at home for 7 days from when your symptoms started.

If you live with others and you or another member of the household has symptoms, everyone in the household must stay at home for 14 days. This 14-day period starts from the day when the first person in the household became ill.

What can I do to reduce my risk of getting coronavirus

We all have a role to play in prevention, especially because the disease can be worse in more vulnerable people.

There are things you can do to help stop germs like coronavirus spreading:

  • Follow the latest guidance on social distancing including avoiding large and small gatherings in public places and remaining 2 metres apart from one another.

  • Always carry tissues with you and use them to catch your cough or sneeze. Then put your tissue in a bin and wash your hands, or use a sanitiser gel.

  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

  • Do not touch your eyes, nose and mouth with unwashed hands.

  • Avoid close contact with people who are unwell.

The NHS provides You Tube video's on handwashing with soap and water for adults and techniques to use for children to ensure they wash their hands correctly

Thank you

Thank you to our dedicated health and care professionals and the NHS who are working to ensure that our City can continue to work as usual.

We'd also like to offer our best wishes to the people affected.

We do ask that if you're feeling unwell, to please follow the latest advice from the NHS.