What is Preston City Council doing?

We're doing our best to support residents, businesses and communities impacted by the COVID-19 virus.

This includes partnering with community groups and organisations to provide food hubs, a sympathetic and flexible approach to council tax and debtors and support for businesses in the city.

We're also part of a wider partnership, the Lancashire Resilience Forum, which includes councils and emergency services and we are in dialogue with the NHS and Public Health England.

Together we are actively monitoring the situation, responding to advice and implementing the necessary actions.

How are Preston City Council Services affected?

Please remember you can do most things through our website, including paying bills, reporting an issue or change in circumstance and applying for Council Tax support.

Keep up to date with the latest information on Preston City Councils Facebook pageTwitter account or LinkedIn page.

We appreciate your patience and support as we face this situation together.

Our buildings

The Harris, Town Hall Reception and Pavilion Café are now closed to the public until further notice.


Preston Markets continue to provide essential food stuffs and food to go with some traders offering delivery services.

Our traders are now operating reduced hours (8am - 2pm) to make sure they are able re-supply and fulfil home deliveries to vulnerable people.

Find out more information on Preston Markets Facebook page and the Markets Twitter page.

If you are visiting the Markets please take all necessary precautions and keep a safe distance between you, fellow customers and traders.

Crematorium and Cemetery

Our crematorium and cemetery are still open and the team are working very hard. Our office is now closed to members of the public, but we are available by phone or email.

In line with Public Health England guidance we're introducing measures to delay the spread of the virus including limiting the number of people allowed to attend services and introducing changes to how our proceedings are conducted to protect everyone.

You can find out more information about these changes on our Cemetery and Crematorium web page.

Waste and recycling collections

We're working hard to ensure our waste and recycling collection services continue to operate as normal.

For general updates, advice and changes to our waste and recycling services during COVID-19 see waste and recycling - COVID-19 updates.

Parking issues

With more people parking at home there have been reports of refuse trucks being unable to access bins.

Please do what you can to help our teams get to your bin.

You can still report any missed collections via our website.

Report a missed bin collection

Waste and recycling collections - residents with symtoms of COVID-19

If you have symptoms of COVID-19, you must handle your waste and recycling differently.

For details see waste and recyling collections - residents with symptoms of COVID-19.

Bulky waste collections

New bulky waste collections have been put on hold until further notice.

We're working hard to complete any existing jobs and hope that this won't cause too much of an impact.

Skip hire

Our skip hire service is suspended until further notice.

Parks, play areas and communal sports

Our parks remain open, providing you with somewhere to get some fresh air and exercise. There is plenty of space for everyone, so please keep your distance when you are out and about.

However, in line with national guidance our play areas and communal sports facilities are now closed until further notice to help stop the spread of the virus. Please respect this and stay off all equipment.


During the current COVID-19 outbreak new legislation and guidance has been brought in to protect tenants and home owners facing eviction. For details see tenant and home owner notices and evictions during COVID-19.

Support for businesses affected by Coronavirus

Do you run a business in Preston? We have a dedicated page with information for businesses.

View guidance to employers and businesses about Covid 19

You can also find more information at HM Government business support page

Closure of businesses and premises

It is now a criminal offence for certain businesses and venues to be open.

View GOV.UK - guidance to closing certain businesses and venues

You can report businesses breaking these rules to Trading Standards by using their Report to trading standards page or by calling 0808 223 1133.

You can also contact the Environmental Health team, on info@preston.gov.uk or call 01772 906907.

For more information on if your workplace should be open and guidance on how to protect your employees, please visit our advice for employers and employees page. 

View the advice for employers and employees page.  

Food business

The Government has released guidance for food businesses on coronavirus.

We understand that businesses may look to change their business model and diversify in order to maintain their business during this time.

View advice for all food businesses and those wanting to diversify

If you are changing the way you operate your business, or just need clarification on food safety matters, please contact us so we can ensure you are doing this safely.

Advice for closed food and drink businesses

Email us at info@preston.gov.uk or telephone 01772 906907