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Council tax and business rates outstanding balance issues

We are currently experiencing a technical issue affecting the outstanding balance shown for Council Tax and NNDR accounts online. We apologise for the inconvenience and are working to fix this issue as soon as possible.

ICT Freedom of Information data


We often get asked the following questions

Who are the senior people within ICT?

Contract arrangements

  • Contract used for Procurement of Multifunctional Device's (MFDs) - Dukefield 01
  • Multifunctional Device's (MFDs) supplier - Canon
  • Multifunctional Device's (MFDs) Contract term - 3 years with 2 year option to extend
  • Multifunctional Device's (MFDs) Contract start date - 2015 to 2019
  • Multifunctional Device's (MFDs) Contract end date - 2020 to 2024
  • Amount of Multifunctional Device's (MFDs) - 20 
  • Amount of Printers - 80 
  • Do we use managed print software - No
  • Do we use smart cards for authentication on  MFD's - No

Is the Councils' Local Area Network (LAN) maintenance contracted out or managed in-house

The Councils Local Area Network (LAN) is Managed in-house. We use Hewlett Packard (HP) hardware equipment and have the following number of users and sites:

  • Number of users: 650
  • Number of Sites: 14

List of Sites

  • Town Hall
  • Harris Museum and Art Gallery
  • Markets
  • Argyll Road
  • Cemetery
  • Crematorium
  • Riversway
  • Guild Hall
  • Avenham Car Park
  • Moor Park
  • Avenham Park
  • Miller Park
  • DR Site
  • Lancaster City Council

The Council's website information

  • What type of hosting does the website use (for example dedicated, co-Location, cloud Hosting or other?) - We host the website with GOSS Interactive, who use Amazon Web Services (AWS) and Google Cloud Platform (GCP) as their hosting platforms
  • Who is the supplier of the contract? - GOSS Interactive
  • What is the annual contract value for each contract - £8,340 per year
  • What type of cloud environment are you using, if applicable? - We use the GOSS Cloud Services infrastructure which is powered by various public cloud providers including Amazon Web Services and Google Cloud Platform
  • What is the original start date of the contract agreement? - The website agreement started in January 2019
  • What is the actual expiry date of the contract agreement? - renewal date is 30 January 2024
  • When will the organisation plan to review this contract? - reviewed annually
  • What is the contract period in years? Please include whether the agreement has any extension periods? - the contract was a 3 year contract, however this is now a yearly rolling contract which is reviewed annually and discussed with the supplier
  • What services are provided under the contract? - GOSS content and forms (lite), search facility, Service Directory Template, content management platform, training and integration with various third party systems
  • Do you manage any other website? - The Council manages the following website:
  • Can you please provide me with the contract officer responsible for this contract?  - Ian Heslop, Digital and Web Manager,

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