Business support and advice
Support and advice for businesses affected by COVID-19.

Residential and business waste and recycling - COVID-19 updates

Wheeled bin

The following information gives updates, advice and changes to our business and residential waste and recycling services during the coronavirus (COVID-19) outbreak.

Residential waste and recycling collections

We are working hard to maintain waste and recycling collections. However, this may change over the coming days and weeks due to the latest government advice on social distancing and self-isolating.

School closures and illness among crews may lead to our staffing being reduced so please be patient if your bins and/or recycling is not collected on the usual day. You can still report a missed bin by completing the following online form:

Report a missed bin

Residents with symptoms of COVID-19

If you have COVID-19 symptoms, your waste and recycling must be treated differently. For details see waste and recycling collections - residents with symptoms of COVID-19.

Washing your hands

Remember to wash your hands and clean the handles of your bins and boxes before and after you put them out.

The crew will have touched all the bins on your street, plus lots of others too, and can't change their gloves between each bin or box, so this helps to keep them and you stay safe.

Missed bins

To help us manage demand for the service at this very busy time please do not report missed bin collections before at least 3pm.

We are currently receiving an increase in wrongly reported missed collections, many of which are being received before our crews have attended the property.  

During these difficult circumstances we have seen an increase in the amount of waste being collected, which is having a direct impact on the waste collection rounds.  We are also experiencing many issues with access being restricted for our vehicles, due to parked cars as most people are at home.

Parked car issues

We are having trouble emptying bins because more people are at home, which means more cars are parked on streets.

Please be mindful of where your vehicle is parked on collection day to help our crews navigate an easy route. Try to make sure you leave enough room for our wagons, or we can't get through. If needs be, move your bin to an accessible spot which our crews will spot when doing their rounds.

Fly tipping issues

Please do not leave waste outside the recycling centres, closed charity shops or elsewhere. This is classed as fly tipping and is a criminal offence that you could be prosecuted for.

Clearing this waste takes our already-stretched staff away from more essential tasks.

Bulky waste collections

Bulky waste collections have now re-started. However, if anyone at the property is currently diagnosed or showing symptoms of coronavirus, the items need to be outside for 72hrs (covered if soft furnishings and freely available without contact from any of the occupants) before collection.

If you have booked, are symptomatic and have not allowed the 72 hours, you will need to re-schedule for a later date.

Under no circumstances will we be entering a property to collect items - please arrange for items to be placed out by 7am the day of collection.

Should the customer need to speak to the crew 2m Social Distancing is required by the customer and crew at all times.

Business waste and recycling collections

We have suspended some of our business waste and recycling collections due to temporary business closures during COVID-19. For more information and how to restart your collections see suspended business waste and recycling collections COVID-19.

Reducing waste

Please try to keep your household waste down to a minimum by reducing or re-using waste where possible.

Food waste

An average family of four can save just over £60 a month by reducing food waste. Love Food Hate Waste is a fantastic resource full of recipes and tips on how to store and use up food as well as cut down on food waste.

Home composting

Try home composting - visit the Get Composting website for great deals on home composters. Composting your uncooked fruit and vegetable waste is an incredibly effective way to reduce your waste and to help the environment. Home composting also requires a bit of cardboard so this will help reduce your waste as well. Or leave your grass cuttings on the lawn where they will mulch down to provide nutrients. Leave areas of grass uncut - the wildlife will love this.  

For details on composting and how to make your own see home composting.

Recycling centre closures - managing your waste

Tom Benson Way Recycling Centre is now open by appointment only

To book an appointment and other guidelines you must follow when visiting the centre, please visit Lancashire County Council - Coronavirus waste services.

Please note: you cannot bring construction and demolition waste, also known as inert waste, and plaster, plasterboard or asbestos. The usual permit system allowing people to bring limited amounts of this waste will not be operating.

Most other recycling centres are currently closed. This means you should avoid creating the following types of waste:

Asbestos, plasterboard and gypsum

You cannot currently dispose of this type of waste because the recycling centres are closed. Please don't do DIY projects that involve the removal of these materials. Do not put these materials in your waste bin. They are harmful to the health of our waste crews.

Electricals and batteries

Store electrical items, including batteries and light bulbs, safely at home. Do not put them in any of your bins. They can cause fires in waste collection vehicles and at the waste facilities where your waste is taken.

Please keep hold onto all unwanted items until COVID-19 restrictions are lifted.

DIY and gardening projects

You might think that the extra time at home is an ideal opportunity to do some DIY, have a clear out or get busy in the garden.

You must remember that the recycling centres are shut, so you need to think carefully about how you will store any rubbish that you produce.

It might be better to put off those big projects for the time being.

Textiles and clothes

Store your clothes or textiles (i.e. clothing, curtains or towels) somewhere clean and dry until you are able to use charity clothes banks or go to Charity shops. Donations left outside closed charity shops are classed as fly-tipping, so hold onto them until normal services return to normal.

Search the internet for crafty ways to reuse textiles, such as making old pillow-cases into reusable shopping bags, or use them as cleaning rags.


Share this page

Share on Facebook Share on Twitter Share by email


Print this page