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We investigate complaints made about food hygiene in food premises and food that you think is unsafe.
Please note: We do not investigate all complaints. Some are dealt with by Lancashire County Council's (LCC) Trading Standards Team.
online - make a food complaint form
If your complaint is related to a food item you must:
Please note: we can't take food that has been taken from the bin, as is likely to contaminate it with all sorts of bacteria.
The outcome and investigation time will depend on the nature of the complaint.
We will keep you informed of any information we receive and action taken if appropriate.
If any legal action is taken, you may need to give a witness statement and evidence in court.
No. Unfortunately, our priority is public health. We cannot act on your behalf to claim compensation. However, you may take private action and seek advice from a solicitor.
You can deal with food complaints yourself by reporting them to the shop that sold you the food, or to the manufacturer (customer care telephone numbers are sometimes found on the food packaging). They will often carry out similar investigations to a local authority for their own quality and safety assurance procedures and they may compensate you.
It is a criminal offence to give false complaints about food. There have been cases where individuals have reported false complaints to try and get compensation. We will contact the police if we think a false complaint has been reported.
If you require help with something in this section, please contact us.