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Charging for the collection of garden waste is just one of a range of difficult decisions the council has had to make in order to help reduce costs due to ongoing government budget cuts.
Previously your council tax contributed to the cost of running this service but due to government budget cuts we are now required to distribute this money differently across council services. Charging separately for garden waste collections means only those residents who benefit from the service contribute towards it.
Our experience in the first year of the subscription scheme is that levels of fly-tipping have not increased. Other local authorities with similar services, that we have consulted with, have not reported any increased levels of fly-tipping either. Any incidents of fly-tipping will be investigated and enforcement action taken.
The annual subscription price for the fortnightly collection of one standard sized brown bin is £30.00, equivalent to £1.20 per collection. Households that subscribe to the scheme by 10 March 2017 will receive an early bird discounted price of £25.00, equivalent to £1 per collection.
By subscribing to the 2017/18 service you will receive fortnightly collections of garden waste from 1 April 2017 to 31 March 2018.
Yes. Full details of your brown bin collection dates are on your collection calendar or can be found on our search for a bin collection tool.
Only brown bins from properties that have subscribed and paid for the service will have their bin emptied.
Subscribed bins should be displaying a valid subscription sticker. In addition, the collection vehicles will have an electronic record of properties subscribed to the scheme.
You can subscribe online or by telephone. We can accept payment by debit or credit card. Please note there is a charge of 1.5% for all credit card payments. If you are unable to pay using either of these methods please contact us to discuss alternatives.
Please note: Subscriptions can take up to 10 working days to process and your collections are not guaranteed during this period.
You will shortly receive a unique bin sticker in the post. Please follow the instructions on the reverse of the sticker and ensure it is clearly displayed on your bin.
Should your next collection fall before your sticker has arrived please place your bin out for collection as normal and we will make every effort to carry out your collection. However please note that subscriptions can take up to 7 working days to process and you are not guaranteed a collection during this period. We will not return to empty any bins reported as missed where subscriptions have been purchased within the last 7 working days.
If your sticker has not arrived three weeks from the purchase of your subscription please contact us and we will order a replacement.
Yes. You can request as many brown bins as you require at a rate of £14.70 per bin (£15.00 from 1 April 2017). Please note however the annual subscription charge is applicable to each bin.
No. If you currently have a small brown bin and you choose to subscribe to the scheme, we will
exchange your small bin for a standard sized bin free of charge should you request it.
If you do not have a bin you can request one when you subscribe to the service at a charge of £14.70 (£15.00 from 1 April 2017) in addition to the subscription charge. You are responsible for any loss or damage to your wheeled bin and charges apply. If your bin is damaged in the course of collection, this will be reported and your bin will be replaced or repaired free of charge.
You will need to check with us if your new property is subscribed to the service. The subscription fee is specific to the property and bins should remain at the property should you move.
If you currently have communal brown bins you can either contact your management company and request they pay the subscription cost or you may wish to share the cost of the subscription with your neighbours. The council does not take responsibility for such arrangements and these should be agreed and managed privately, however the brown bins must be attributed to one property for our records. If necessary this can be a community centre or communal building.
No. The annual charge is for a single bin and applies to all households regardless of personal circumstances.
No. If you join part way through the year the full rate will still apply.
No, there is no reduced rate if you have a small brown bin.
No. There is no reduced rate if you do not fill your brown bin. If you only have limited amounts of garden waste you may wish to share a bin and subscription cost with a neighbour. The council does not take responsibility for such arrangements and these should be agreed and managed privately.
Following a 14 day cooling off period the subscription charge is non-refundable.
No. Missed collections of bins are very rare, it may be because it contains the wrong items or
is too heavy for safe handling by the collection staff. If this is the case you will be notified by
the collection crew. Should we experience adverse weather conditions or access problems we will always make every effort to return and empty your bin where possible. In the unlikely event that your bin is not collected due to error on the councils part please ring 01772 906905 or complete the online missed bin form and we will return as soon as possible to empty it.
No. If there is to be any change to your collection day in the future you will be informed separately.
It is likely the time of day your bin is collected will change and may vary from collection to
collection. These variations may be more obvious in winter. To ensure your bin is emptied please continue to place it out for collection by 7am.
You can use your brown bin for all compostable garden waste such as grass cuttings, hedge trimmings, cut flowers and weeds. Your brown bin should not be used for food waste. For full details of what can be disposed of in your brown bin please check your collection calendar or see what can I put in my brown bin?.
We are unable to empty bins containing incorrect items. Such bins will be tagged by the collection crew and you will need to remove any contamination before the next scheduled collection. Bins that are too heavy to safely manoeuvre may also be rejected.
If you choose not to subscribe to the scheme, your garden waste will not be collected and you will need to make alternative disposal arrangements. Garden waste can be taken to the Household Waste Recycling Centres or you may wish to consider home composting. Garden waste should not be disposed of in your grey bin. The council advises against the burning of garden waste in domestic bonfires.
You can contact us to request the removal of any unwanted brown bins. Please note if your bin is removed and you decide to subscribe to the scheme in the future you would need to request a new bin and the charge of £14.70 (£15.00 from 1 April 2017) would apply.
If you require help with something in this section, please contact us.