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This page gives information on how we verify your claim for Housing Benefit or Council Tax Support.
You must fully complete every question on our claim form, by answering yes, no or none. Any unanswered questions will result in a delay in your claim.
You can send your documents through the post, and we will promptly return any originals to you. Alternatively, you can bring your documents into the Contact Centre based in the Town Hall and a member of staff will photocopy them for you.
You may receive a visit from a benefits visiting officer in order to verify that you are living in the property you are claiming benefit for. Remember that housing benefit can only be paid from the date that you actually move in to the property.
At this visit the officer may also collect any missing information that you may not have provided at the time of submitting your claim. If you have any questions about your claim, the visiting officer will do all they can to help and advise you.
If you have had any changes in circumstances since you submitted your claim, you can report them to the visiting officer at this visit.
Under government guidelines it is necessary to review your entitlement periodically. You may receive a review form through the post that you need to complete in full and return to the benefits office within one month. You may be visited at home by a benefits visiting officer, or someone may phone you up and take your details over the phone.
It is important that you report any changes in your circumstances as soon as they occur. You must report all changes in writing, but you can telephone the Contact Centre at anytime if you require any further advice.
All changes must be reported, this includes changes in income, changes in the amount of capital you hold, changes in how many people live with you and any changes to their in income. You must also let us know if you change address.
This list is not exhaustive, and you are asked to report anything that changes in your personal and family circumstances. It is a criminal offence to fail to report a change in circumstances, and if an offence is proven you could face prosecution through the courts.
If you require help with something in this section, please contact us.