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You could get Housing Benefit to help you pay your rent if you’re on a low income.
You can apply for Housing Benefit whether you’re unemployed or working.
Housing Benefit can pay for part or all of your rent. How much you get depends on your income and circumstances.
It is assessed by looking at your:
You will not be entitled to Housing Benefit if -
Find out more from our page on How your benefit is calculated. You can find out if you may entitled by using our Benefits calculator.
You can now claim for housing benefit and Council Tax support through our online E-Claim service.
In order to make a claim you need to fill out an application form. Listed below are the various different ways in which you can complete an application form.
Complete the online form through our E-Claim online service.
You can also request a form to be posted to you by completing the Housing Benefit and Council Tax Support form request.
We need certain information and evidence from you to process your claim as quickly as possible. See our page on Information and evidence needed for Housing and Council Tax Support claims to find out more.
Your application will be processed as soon as possible. You can help to speed up your application by making sure you supply all the right information. To find out what you will need to supply see our page on Information and evidence needed for Housing and Council Tax Support claims.
Yes – you can ask for your Housing Benefit claim to be backdated but it is not guaranteed. The decision is made based on information you provide and your personal circumstances. See the Backdated benefit page for more information. If you do want to make a request this must be in writing or by completing the 'backdate request form' which can be found on the above page.
You can also discuss your backdate request by telephoning the Contact Centre on 01772 906903.
After your claim has been assessed you will receive a letter explaining the information we have used to work out the amount of Housing Benefit. If you think the information used is incorrect you can speak to one of our Customer Service Advisors by telephoning 01772 906903, or you can make an appointment to see an advisor at the Contact Centre.
If you want to appeal against a decision we have made about your Housing Benefit you need to write to us. See the Benefit appeals page for more information.
If you have any changes to your income or savings, members within the household or move address you must inform us promptly of this so that your claim can be updated and the correct Housing Benefit amount awarded.
See the Change in circumstances page for more information.
If you do not tell us about a change in your personal circumstances and we pay you too much Housing Benefit, we will ask you to pay us the money back. See Housing Benefit overpayments for more information.
You must contact us straight away. We may be able to reduce your instalments and give you longer to pay. In certain circumstances we could make arrangements for you to pay your instalments weekly or fortnightly.
There is a scheme that can help in difficult situations. It's called Discretionary Housing Payment. Payments are only made in special circumstances and you must be entitled to some Housing Benefit to qualify.
If you need any help or advice you can speak to one of our Customer Service Advisors by telephoning 01772 906903, or you can make an appointment to see an advisor at the Contact Centre.
In addition to this our Welfare Benefits and Debt Advice team provide a free and confidential drop in or appointment service offering in-depth advice on welfare benefits and debt.
If you require help with something in this section, please contact us.
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