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For those in need of assistance with paying their council tax, an exceptional hardship fund (EHF) is available.
The main features of the fund are:
You must make a claim for an exceptional hardship fund award by submitting an application to our benefits department.
The application form is available from the documents section on this page.
You can get assistance with the completion of this form by contacting the Contact Centre. The application must be fully completed and supporting information or evidence provided.
Completed forms should be returned to the address at the bottom of the page.
You may be contacted by a member of the benefits team and we may ask you to attend an interview to get all the information we need to decide on whether you can receive a payment and to discuss your claim in more details. We may ask you to provide some evidence to support your request.
This may include:
You should also send us details of the money you have coming in (if we don't already have this as part of your claim) and the expenses you have.
You should claim a exceptional hardship payment as soon as you know your ordinary benefit will not be enough for you to pay your rent. If you delay, we may only pay you from the time you make a claim.
If you require help with something in this section, please contact us.