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If you do not fully understand your notification letters you can ask for a more detailed explanation, called a statement of reason. This must be in writing and must be received within 1 month of the date of our notification letter. The time limits for disputing a decision, as discussed below, will be frozen whilst we prepare your statement. Once a statement is issued to you, the limits will be unfrozen.
If you are unhappy with a decision in regards to your housing benefit or council tax support award then you can ask for it to be re-considered. This must be done in writing and must be signed by you, the customer. If you prefer you can use the dispute form on this page. For housing benefits this request must be made within one calendar month of the date of the decision in dispute.
We will look at our decision to see if we can change it in your favour. We will send you a letter stating if we have been able to change it or not.
If we have not been able to change the decision then you can then request a formal appeal of this decision. This involves an independent third party hearing the case and making a final decision. For your housing benefit claim this will be HM Courts and Tribunals Service, for council tax support this will be the Valuation Tribunal Service.
If you want to appeal against a decision we have made about your housing benefits you need to write to us. You can use the dispute form on this page or simply write a letter stating that you wish to appeal. Please make it clear if you want to appeal to the tribunal. Your letter must:
This must be received within 1 month of the date of the decision, or the date we have informed you that the decision has not been changed, following an initial re-consideration request.
If you want to appeal against a decision we have made regarding your council tax support award then you need to make your appeal to the Valuation Tribunal directly. This must be done on the a standard form, which can be found on this page, or directly on the Valuation Tribunal Service website. This must be done within 2 months of us informing you that we have been unable to change our decision.
There is a further right of appeal if you think their decision is legally wrong - they will tell you about this when they give you their decision.
You can ask us to look again at any decision you think is wrong but there are some decisions which do not carry a formal right of appeal and therefore the tribunal may chose not to hear the case. For example:
If you require help with something in this section, please contact us.