Your cookie settings can be changed at any time through your browser settings. To find out more see our cookies page.
This page explains how www.preston.gov.uk managed by Preston City Council uses any information you give to us, and the ways in which we protect your privacy.
Under the Data Protection Act, we have a legal duty to protect any information we collect from you. We use leading technologies and encryption software to safeguard your data, and keep strict security standards to prevent any unauthorised access to it. We do not pass on your details to any third party or government department unless you give us permission to do so or if required to do so by law or other regulation. See the council’s Data Protection Policy for more information.
If you have any queries about Data Protection and the council not covered on the Data Protection section of the website - please email us at firstname.lastname@example.org.
We currently collect four kinds of information from visitors to www.preston.gov.uk:
We encourage you to accept the cookies our website uses as they help us to improve the user experience for you and many others.
We use Google Analytics to monitor how our customers use our website. For example to find out how many people are using the site and which content is the most popular. This information is then used to improve the user experience on our website.
Google Analytic cookies will have the following names:
Some of our online forms give the ability to pay for services online. This service uses session cookies only. These are necessary for the application to work as they hold information when you move between pages. They do not hold any personally identifiable or sensitive data and are only temporary, and should be deleted by the browser when the user leaves the web-site. The cookie name is:
This cookie is essential for the correct functioning of the payment application. It is normally deleted when you close your browser.
It contains no data that could be used by other web sites or in the future by this web site.
ReadSpeaker allows the text on our website to be read out loud to you. It provides you assistance if you have trouble reading text online.
ReadSpeaker cookies will have the following names:
Display preferences allow you to choose between 4 pre-set displays. The displays have different background colours and text sizes. There is also a text only option.
Cookies are only set when a customer selects one of the display preferences or the text only option. This remembers the selection so that each page and future visits to the website retains the same look and feel selected.
The display preference cookie will look like this:
Cookies are used when a customer visits any form on the site. This is used to track the user session as they fill out the form and is used as an identifier for form filling purposes only.
The forms cookie will look like this:
You have the option to register on the website to receive certain benefits such as email alerts.
Cookies are set only when a customer logs into the website. This stores important information so that the site can authenticate them.
The registration cookie will look like this:
We sometimes embed photos and video content from websites such as flickr and YouTube. Pages with this embedded content may present cookies from these websites. You should check with the relevant website for more information about their cookies.
We recommend you allow the cookies we set by this website as they help us provide a better service.
If you do not want to receive cookies from this website, select cookie settings under the privacy settings in your browser options, then add our domain to the list of websites you do not want to accept cookies from.
Under settings you can also delete individual cookies or any cookies that your browser has stored.
You can find more information on how to delete and control cookies at www.ico.gov.uk/cookiesadvice or http://www.aboutcookies.org/Default.aspx?page=2.
i) If you choose to complete any of our on-line forms, Preston City Council will not use the personal information you provide us with for marketing purposes without first gaining your consent. We will only use personal information you provide for the purposes for which you provide it. We will only hold your information for as long as necessary and will not pass it on to any other parties, except where required to carry out our duties and functions as a local authority. All employees and subsidiaries who may have access to your personal data are obliged to respect the confidentiality of your personal data. All your communications to us are protected against unauthorised access by third parties.
ii) Where you provide your personal details in order to register on the council’s website this will enable you to participate in discussion forums, surveys, blogs, photo galleries and other additional features. Your personal data is needed in order to ensure that the services provided on the website are utilised in the most efficient and appropriate way. The confidentiality of your personal data will be fully respected and not disclosed to any other party unless required by law or other regulation.
iii) All our employees and data processors, who have access to, and are associated with the processing of personal data are obliged to respect the confidentiality of website visitors’ personal data. Personal data will not be disclosed to government institutions and authorities except if required by law or other regulation.
i) Data provided during a transaction will only be used for recording your payment. Preston City Council will not use the personal information you provide us with for marketing purposes without first gaining your consent. We will only use personal information you provide for the purposes for which you provide it. We will only hold your information for as long as necessary and will not pass it on to any other parties, except where required to carry out our duties and functions as a local authority. All employees and subsidiaries who may have access to your personal data are obliged to respect the confidentiality of your personal data. All your communications to us are protected against unauthorised access by third parties.
ii) All our employees and data processors, who have access to, and are associated with the processing of personal data are obliged to respect the confidentiality of website visitors’ personal data. Personal data will not be disclosed to government institutions and authorities except if required by law or other regulation.
We do not pass on any personal information you have given us to any other site.
You can ask us for copies of information we may hold about you by sending a written request together with the £10.00 fee to:
The Information Manager
Requests for access to personal data will be dealt with in 40 days.
We will treat any personal information by which you can be identified (i.e. name, address, e-mail etc) in accordance with the provisions of the Data Protection Act 1998. If you have any enquiry or concern regarding the processing of personal data please contact the Information Manager.
Please note that the use of SMS is entirely voluntary. If you make use of these services please read through these guidelines.
The transmission of SMS messages via public networks is an unprotected medium and these messages can potentially be intercepted and tampered with by third parties. This means that third parties are able to not only intercept the contents but also to amend them and also identify the recipient and sender of the SMS message.
Preston City Council is not responsible if a SMS is unable to reach the recipient on time or at all. For technical reasons the council is unable to guarantee the availability of the SMS service and does not accept any liability for losses resulting from SMS messages being received late or not at all.
Preston City Council is not liable for the costs charged by the mobile phone operator for the messages.
Preston City Council will only hold sufficient personal details for the sending of short messages. The personal details held will only be used for the intended lawful purpose and the council will not disclose this information to any third party unless required to do so by law.
You can send us your feedback: by comments and questions using the email addresses throughout the site.
If you send an email to us asking for information we may need to contact other departments to find that information. If your question is technical we may need to pass it to our technology suppliers. We do not pass on any of your personal information when dealing with your enquiry, unless you have given us permission to do so.
If you require help with something in this section, please contact us.
Tell us what you think about our