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Cookies

When you visit our website or any sub-domains, we use cookies to gather information and details about your visit. We do this to find out things such as the most popular areas of the website.

What are cookies? 

A cookie is a small piece of text stored on your computer, phone or other device which you use to browse the web. The file is stored on your computer and used to save information such as your preferred text size for the site.  

We encourage you to accept the cookies our website uses as they help us to improve the user experience for you and many others.

What types of cookies do we use?

We use three types of cookies on our website, these are:

  • Session cookies - temporary cookies which are deleted once you leave the site
  • Permanent cookies - these remain on your computer and are re-activated if you return to the same website.
  • Third party cookies - installed by third parties with the aim to collect certain information to assist with research into behaviour and demographics.

For additional information on cookies please visit the Information Commissioner´s Office.

What are you using cookies for on your website?

Provider Purpose Cookies used Information
Google Analytics ​Monitors how people use the website and which are the most popular pages. Providers meaningful reports to improve the user experience on our website. 

Google Analytic cookies will have the following names:

  • _utma
  • _utmb
  • _utmc
  • _utmz ​
 Visit Google Analytics for more information about how cookies are used.
Capita payments

Some online forms give the ability to pay for services online.

This service uses session cookies only and required for the application to work. They hold information when you move between pages. They do not hold any personally identifiable or sensitive data and are deleted instantly when you leave the website.

The cookie name is:
  • JSESSIONID
 The cookie contains no data that could be used by other websites or this site in the future.
Display preferences

Display preferences allow you to choose between 4 pre-set display options. These include different background, colours, text sizes and text only.

 The display preference cookie will look like:
  • Accessibility.Display
 Cookies are only set when a customer selects one of the display options.
Forms Cookies are used when a customer visits any form on the site. This is used to track the user session as they complete the form.   The forms cookie will look like this:
  • ASP.NET_SessionId
  • ASPSESSIONID####
 The cookie is used as an identifier for form filling purposes only.
Login / register Cookies are used if you register on the website to sign up to self-serve or receive email alerts The registration cookie will look like this:
  • .ASPXAUTH.ModuleServices.Member
  • memberInfo
     
 Cookies are only set when a customer logs into the website. This stores information for authentication purposes.
Third party cookies We sometimes embed photos and video content from websites such as YouTube. Pages with embedded content may present cookies from these websites. Please check the third party website cookies for more information.

Your privacy

The cookies we use do not give us access to your computer or any information about you, other than the data you have chosen to provide.

How we manage cookies

Cookies are enabled by default in your browser. It is possible to disable cookies altogether but we recommend you allow the cookies we set on this website as they help us provide a better service. 

If you do not want to receive cookies from this website, select cookie settings under the privacy settings in your browser options, then add our domain to the list of websites you do not want to accept cookies from.

Under settings you can also delete individual cookies or any cookies that your browser has stored.

You can find out all about cookies, including how to see what cookies have been set on your computer and how to manage or delete them.

What about other websites?

Our cookie policy does not apply to websites that you can link to from this website, unless specifically stated, for example payments system.

We encourage you to read the cookie and privacy statements on any other websites you visit.

Can't find the information you are looking for?

If you require help with something in this section, please contact us.