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We take complaints made about the service provided by drivers, the condition of licensed vehicles and the customer service provided by operators very seriously.
If the service has not met your expectations please make a note of the following:
Once you have noted the information above, you can make a complaint in the following ways:
Online - complete our online taxi complaint form
Postal - complete the 'taxi complaint form' from the documents section and post, or deliver, to the Town Hall (address at the bottom of the page).
Your complaint will be acknowledged within five working days. Proceedings will then begin to establish the identity of the driver, vehicle owner or operator. The issue will be investigated and we will take appropriate action based on the nature of the complaint.
Compliments about drivers, vehicle owners or operators are always gratefully received.
You can make a compliment in the following ways:
Online - complete our online taxi compliment form
Postal - complete the 'taxi compliment form' from the documents section and post, or deliver, to the Town Hall (address at the bottom of the page).
If you require help with something in this section, please contact us.